Support
Answers to common questions are below. For anything else, email support@isreallyamazing.com and a person will reply.
Questions and answers
How do I sign in?
Enter your email on the sign-in page and we email you a 6-digit code. A code works once and expires after 10 minutes, and there is no password. If it does not arrive, check your spam folder, then ask for a new code after a minute.
How do I set where my address goes?
Sign in, open your account page and enter an https link under the address. You can change it at any time. We check links with Google Web Risk, and links to shorteners or other redirects are refused, so use the final page.
When does my handle end, and how do I renew it?
Your account page shows the end date, and we email you 30 days and 7 days before it. Renew for 1, 3 or 5 more years at any time while it is active, and the years add to the current end date. When the term ends the address stops forwarding, and for 30 days only you can renew it, extending from the original end date. After that the name is released.
Does anything renew automatically?
No. Every purchase is prepaid, nothing renews by itself and we keep no card on file. We email you before a handle ends.
How do refunds work?
Handles and renewals are refundable on request within 14 days of payment, for any reason: use the Request refund button on your account page, or email us. The 14-day refund does not apply to an address suspended or taken down for abuse (malware, phishing or deception). A name we withdraw over a trademark or impersonation claim is refunded pro rata for the unused part of its term, even within 14 days of payment. Board spend is final once it is added to your season total. The Refunds page has the details.
Where does my name on the board come from?
From your active handle. If you hold more than one, choose which one under Show on board on your account page. If none is active, your row keeps its total and shows "Handle lapsed" until you renew or claim one.
Does a handle help my search ranking?
No. Handle pages are marked noindex and their links are marked sponsored. A handle is a memorable address that forwards and counts visits, nothing more.
Is a handle a domain?
No. It is an address on isreallyamazing.com, not a domain registration.
Who sells this?
Embay, LLC. Payments are processed by Stripe and appear on your card statement as ISREALLYAMAZING.COM. Our mailing address is under Contact below, and the seller's full details also show at checkout, next to the Pay button.
How do I report an address?
Use the report form, or email abuse@isreallyamazing.com for urgent phishing or malware. Reports go to a person.
How do I delete my account?
Open your account page and choose Delete account. You need to have confirmed your email with a code first. Your addresses stop working at once and return to sale, and payment records are kept for 7 years, as the law requires. While a payment dispute is open on the account, email us instead.
How do I change my email?
Open your account page and choose Change email. We send a code to the new address to confirm it, and tell the old address about the change. If you no longer have access to the old inbox, email support@isreallyamazing.com from the new address with the date, amount and last 4 card digits of one of your payments, and we will move the account for you.
Contact
Support: support@isreallyamazing.com. Urgent phishing or malware: abuse@isreallyamazing.com or the report form.
Seller: Embay, LLC. Mailing address: 7901 4th St N, Ste 300, St. Petersburg, FL 33702, United States.
Copyright agent
Notices of claimed copyright infringement go to our designated agent under the Digital Millennium Copyright Act:
DMCA Agent, Embay, LLC
7901 4th St N, Ste 300, St. Petersburg, FL 33702
Phone: (407) 796-1435
Email: support@embay.dev
Section 9 of the Terms lists what a notice needs. Anything else goes to support@isreallyamazing.com.
If you bought in the iPhone app
- Purchases in the app go through Apple, so refunds do too: visit reportaproblem.apple.com and sign in with your Apple account. Apple decides refund requests.
- Each purchase is verified with Apple before it counts, which normally takes a moment. If one has not appeared, relaunch the app, which delivers any unfinished purchases. If it still has not appeared, email us with the approximate time of purchase and we will check it against Apple's records.
- Your board name in the app is your Game Center display name. Change it in Settings > Game Center, or in your Apple account settings, and the board follows.
- The Terms and the Privacy Policy each have a section for the app.
Embay, LLC
Questions: support@isreallyamazing.com. A person reads every message.
Unsafe or abusive addresses: use the report form, or email abuse@isreallyamazing.com for urgent phishing or malware.